Privacy Policy

Manuscript Essential is a manuscript workflow product by Sutrivia Solutions. The platform server, application hosting, maintenance, security controls, backups, and technical service operations are managed by Sutrivia Solutions.

Partner journals use Manuscript Essential to manage editorial and publication services. Each partner journal controls its own editorial policies, manuscript decisions, reviewer assignments, author communications, publication requirements, and journal-specific workflow configuration.

Sutrivia Solutions acts as the platform and technical service provider for the Manuscript Essential system. This includes keeping the service available, protecting the server environment, maintaining application features, and supporting authorized journal operations.

The partner journal controls the editorial operation conducted through the system. The journal decides what information is required for submissions, who may access manuscript records, which reviewers or editors are assigned, what decisions are issued, and what messages are sent through the workflow.

The system may collect account details such as name, email address, role, password credentials in protected form, profile information, affiliation, country, and contact details needed for system access.

The system may store manuscript and workflow data such as titles, abstracts, author lists, affiliations, declarations, manuscript files, figures, supplementary files, cover letters, reviewer comments, editorial decisions, production files, proofs, rights forms, invoice records, and publication metadata.

The system may also record operational information such as login/session data, timestamps, task history, email queue status, uploaded file records, technical check results, audit-style workflow activity, and browser or network information needed for security and troubleshooting.

Information is used to create and manage user accounts, accept manuscript submissions, conduct technical checks, assign editors and reviewers, support peer review, issue decisions, request revisions, manage invoices and rights forms, perform production steps, send workflow messages, and maintain publication records.

Sutrivia Solutions uses operational information to provide the hosted service, monitor reliability, troubleshoot issues, protect the system, improve product functionality, and assist journal partners with authorized support requests.

Partner journals use manuscript, author, reviewer, editorial, invoice, and production information to perform their journal services and publication operations according to their own editorial requirements.

Access inside the system is role-based. Authors, reviewers, editors, production users, managers, and administrators see different workflow areas depending on their assigned role and journal access.

Sutrivia Solutions personnel may access system data only when needed to operate, secure, maintain, troubleshoot, or support the service. Journal personnel may access records according to the roles and permissions configured for their journal.

Information may be shared with service tools used for email delivery, file processing, plagiarism or technical checks, payment or invoice handling, hosting, backup, security, and other workflow functions when those tools are configured for the service.

Information may also be disclosed if required for legal compliance, security investigation, fraud prevention, protection of rights, or enforcement of system and journal policies.

Sutrivia Solutions uses administrative, technical, and organizational safeguards designed to protect the Manuscript Essential server and application environment. No internet-based service can guarantee absolute security, but access controls and operational safeguards are applied to reduce risk.

Manuscript and account records are retained as needed for journal operations, publication history, audit requirements, invoice records, dispute handling, legal obligations, backup integrity, and service continuity.

Retention periods may vary by journal policy, record type, legal requirement, and operational need. Deletion or correction requests may require review by the relevant partner journal when the record belongs to a journal workflow.

Users may update appropriate account information through their user account area where the system provides that option.

Requests about manuscript records, review records, editorial decisions, publication records, rights forms, invoices, or journal-specific workflow data should be directed to the relevant partner journal, because those operations are controlled by the journal.

Requests about platform access, account security, technical issues, or service operation may be directed to Sutrivia Solutions or the journal administrator using the support channel provided for the journal.